Frequently Asked Questions (FAQ)
🔒 Are the products you sell genuine?
Absolutely. All products sold on LevilleBeauty.com and ParfumsCanada.ca are 100% authentic and sourced from original, licensed manufacturers or authorized distributors worldwide.
Due to our global sourcing model, packaging may vary by country, but rest assured — there are no imitations or knockoffs.
All inventory is stored in climate-controlled warehouses in Canada, and subject to routine quality control checks to guarantee freshness and authenticity.
📦 What are the postage costs and delivery timelines?
Please refer to our Shipping Policy page for up-to-date delivery rates, timelines, and available shipping options.
Our products are shipped from Canada with international logistics in place. Delivery times may vary depending on your region but can take up to 4 weeks in some cases due to customs and cross-border transit. We are actively working to reduce these times.
⏱ What if my order hasn’t arrived after the expected delivery period?
If your order has not arrived within the estimated delivery window, please contact us at info@parfumscanada.com with your order number.
We will:
• Review your tracking information
• Contact the shipping carrier on your behalf
• File a claim if the parcel is deemed lost or delayed
📌 Note: For orders over $100, a signature may be required to confirm delivery. Please monitor your tracking link closely before reaching out.
🔄 What is your refund and return policy?
We offer a straightforward and transparent return policy:
For Defective or Damaged Items:
• Contact us within 14 days of delivery.
• Return shipping is covered by us.
• You will receive a full refund, including original shipping.
For Customer Remorse (e.g. ordered the wrong item):
• Items must be unopened, unused, and in original condition.
• You are responsible for return shipping.
• A 10% restocking fee may apply.
• Original shipping costs are non-refundable.
Please visit our full Refund & Return Policy for details.
🌍 Where are your items dispatched from?
All items are stored and shipped from our Canadian-based, climate-controlled distribution center.
We ship internationally using reliable postal and courier services.
🎁 Do you send out free samples?
Unfortunately, due to the high cost of luxury inventory and logistics, we do not provide free samples at this time.
🔍 Can I request products not listed on the website?
At this time, we only fulfill orders for products that are:
• Listed on our website, and
• Marked as in stock
If an item you want is out of stock, please add it to your wishlist or sign up for restock notifications on the product page.
🔐 Are my personal details secure?
Yes — we take your privacy seriously.
• All order information is processed using SSL encryption
• We do not sell or share your personal data with any third parties
• Your contact details are used only to fulfill orders, process payments, and provide updates or promotional offers (you may unsubscribe anytime)
For more information, see our Privacy Policy.
